Privacy Policy

To ensure seamless access to Airwire Products, enable billing, support innovation and improvements, marketing, promotions, and to comply with regulatory obligations, Airwire Broadband (operated by North East Dataa Network Pvt. Ltd.) may collect the following categories of information:

1. Personal Information
"Personal Information" refers to data that either directly or indirectly, in combination with other available data, can identify you. This includes, but is not limited to:
a. Basic information provided during registration, such as:
Name Father’s/Mother’s/Spouse’s Name Date of Birth Phone Number Email Address Communication or Permanent Address
b. Photograph submitted during registration or profile updates.
c. Proof of Identity and Address: Aadhaar Card PAN Card Driving License Passport, etc.
d. Transaction data identifiable via Customer ID or other unique identifiers.
e. Demographic details such as gender, city, PIN code, or service location.
f. Usage logs, server logs, cookies, and related data that may include personal or sensitive personal information.
g. Service-specific identifiers like: Customer ID IMSI (International Mobile Subscriber Identity) MSISDN (Mobile Station International Subscriber Directory Number)
h. Device-specific identifiers such as: IMEI (International Mobile Equipment Identity) OS-specific IDs Note: Sensitive Personal Data is considered part of Personal Information and may include:
a. Passwords or authentication details used for accessing Airwire services. b. Financial data such as bank account details, credit/debit card numbers, or payment instrument information. c. Biometric information, where applicable.

2. Information Collected Under Legal Mandates
As per government regulations and for service provisioning, Airwire is required to collect:
a. Basic identification details (e.g., Name, Phone Number, Address). b. Passport-size photograph. c. Proof of Identity documents (e.g., Aadhaar, PAN, Driving License, Passport). d. Proof of Address documents (e.g., Driving License, Passport, Utility Bills).
Note: The Customer Acquisition Form (CAF) identifies which fields are mandatory and which are optional. If you choose not to provide certain required information or withdraw consent later, Airwire may be unable to continue providing specific services.

3. Non-Personal Information
"Non-Personal Information" includes data that does not directly identify an individual. This may include: Session and internet usage logs Web beacons, cookies, and transaction data Aggregate usage statistics Device data (OS version, browser type, IP address, device ID) Wi-Fi network details (SSID, signal strength) Access times and session duration Browsing preferences and channel selections Location data (based on mobile device or IP) This information is used to: Deliver optimized web content Understand customer preferences Improve service quality and usability Enable personalized recommendations, advertising, and location-based features
Note: You may opt-out of cookies or tracking technologies at any time by adjusting your browser’s privacy settings.

1.The information you provide to Airwire Broadband may be used for several purposes related to our business operations, including but not limited to:
a. Verifying your identity, access rights, and relationship with Airwire.
b. Provisioning products/services, testing or improving our offerings, and recommending relevant Airwire services or plans.
c. Understanding how you and other users interact with Airwire Services to enhance functionality and performance.
d. Processing service requests, inquiries, and complaints, as well as providing customer service and related support.
e. Communicating with you about Airwire Products, including bills, invoices, alerts, updates, confirmations, offers, surveys, and important policies.
f. Responding to your service requests, feedback, and customer support queries.
g. Providing maintenance and support, including automatic software updates for Airwire services or apps.
h. Conducting analytics and evaluations to improve our broadband, DTH, and enterprise services.
i. Personalizing your experience by suggesting relevant content and targeted advertisements on Airwire’s platforms and third-party services.
j. Enhancing user experience by displaying tailored products, services, and promotions.
k. Sending you promotional messages, marketing emails, and event updates from Airwire or its partners.
l. Completing your service orders, payments, or transactions.
m. Enforcing our terms and conditions and protecting our services, users, and business operations.
n. Preventing, investigating, and acting against fraudulent or unauthorized use of our services or other illegal activities.
o. Complying with applicable laws, regulations, or legal directives, including cooperating with law enforcement agencies as required.
p. Other usages for which you have explicitly provided your consent.

2.Airwire takes appropriate security measures to protect your Personal Information and ensures its confidentiality in accordance with applicable laws. We are committed to safeguarding your data using industry-standard security protocols.

3.Airwire may work with trusted Third Parties (such as service providers, contractors, consultants, and data processors) who manage, process, and store information on our behalf. These third parties are contractually obligated to adhere to Airwire’s privacy and security policies and to maintain confidentiality.

4.Any comments, messages, blog posts, or other content submitted by you in public areas of Airwire’s apps or website are not considered personal information under this Policy. You may request removal of such content, and we will attempt to do so if technically feasible and in accordance with applicable law.

5.Non-Personal Information collected automatically by Airwire may be used to analyze usage trends, administer services, improve customer experience, track demographic patterns, and monitor traffic across our network and platforms. Since this information does not personally identify you, we may use and disclose it freely at our discretion.

Airwire may transfer your Personal Information or other information collected, stored, and processed by it to any other entity located within India or abroad only if it is necessary for providing services to you, or if you have provided your consent at the time of data collection. In the event of such a transfer, Airwire will ensure that the receiving entity upholds the same level of data protection and security standards as maintained by us.

Airwire does not sell or rent your personal information to any third-party entities. We limit the disclosure of Personal Information to specific circumstances, as described below:
a. Mergers or Acquisitions: In the event that Airwire or its assets are merged with or acquired by another business entity, or during any restructuring or reorganization, we may share the information you provided with such business entities. If such a transaction occurs, the newly formed or acquiring entity will be required to adhere to this Privacy Policy.
b. Partners: We work with a number of vendors, consultants, contractors, and affiliates (hereafter referred to as “Partners”) who support the seamless delivery of our services. These Partners may assist in areas like contact information verification, payment processing, customer service, website hosting, IT infrastructure, and data analytics. All Partners are bound by strict confidentiality agreements and operate under security controls. We may provide them access to your information to enable service delivery.
c. Customer-Initiated Sharing: If you request us to share your information with a third-party website or application (e.g., logging into a third party using your Airwire ID), we will notify you and seek explicit consent before doing so. Once shared, Airwire is no longer responsible for the third party's usage of that data. Their own privacy policy will apply, and we recommend reviewing and consenting to their terms before proceeding.
d. Government or Judicial Process: We may share your Personal Information with governmental or legal authorities when required to comply with applicable laws, respond to legal requests, or support investigations. This includes enforcing our terms and protecting the rights, property, or safety of Airwire, our users, and Partners.
e. Legal Reasons: Your data may be shared with affiliates to detect or prevent fraud, identity theft, illegal activities, or misuse of services. This helps us maintain the integrity and security of our offerings.
f. Protection of Airwire: We may disclose information to enforce our rights or the rights of our Partners, seek legal remedies, or mitigate damages resulting from unauthorized use or misuse of our services or content by third parties.

1. Airwire has adopted reasonable security practices and procedures, in line with applicable regulations and industry standards. These include strategic, operational, managerial, technical, and physical controls to safeguard your data and personal information. Access to personal data is restricted to authorized employees or partners on a strict need-to-know basis.

2. Our website, applications, portals, and network infrastructure are equipped with industry-standard security measures to prevent loss, misuse, and unauthorized alteration of data. Whenever you access or update your account information, we use secure systems to ensure data integrity and protection. We implement encryption and other appropriate security mechanisms to safeguard personal data in storage and during transmission.

3. Your information will primarily be stored in electronic format. However, certain records or data may also be maintained in physical form where necessary.

4. Airwire may engage third-party service providers for the collection, storage, and processing of your information. These partners operate under strict legal agreements that require them to uphold reasonable security standards for protecting your data in compliance with applicable laws.

5. While we have taken robust measures to secure our digital platforms and internal systems, Airwire shall not be held responsible for security breaches or unauthorized data disclosures arising from circumstances beyond our control, such as cyberattacks, social engineering, hacking, force majeure events (including natural disasters, war, civil unrest, or government actions), or other unforeseen external threats.

The Airwire website and applications may include links to third-party websites or applications. These external sites and services are governed by their own privacy policies, which are beyond Airwire's control. Once you leave our servers, any information you provide is subject to the privacy policy of the respective operator of the website or application you are visiting.

Whenever you request Airwire to share your information with a third-party website or application (for example, by logging in to a third party using your Airwire ID), we will present a clear notice and seek your explicit consent regarding the details of the information to be shared. Once shared, Airwire is no longer in control of that information, and this Privacy Policy will no longer apply. The third-party website or application will process and manage your information as per their own privacy policy.

We strongly recommend reviewing and consenting to the privacy policy of the third-party site or service before proceeding with any such request to share your information.

At Airwire, we strive to keep our records accurate and up to date with your most recent information. You are responsible for ensuring that the data or information you provide to us is correct, current, and accurate. You must also have the rights, permissions, and consent to share such information.

Subject to technical feasibility, we will provide you access to the personal and sensitive personal information we maintain about you. Prior to granting access, we may perform necessary verifications to protect your privacy and security.

You may request access to, correction or updation of, or deletion of your information by contacting Airwire through our customer care channels or by visiting our support page.

Please note that deletion of certain information or withdrawal of consent may result in the cancellation of your registration or restricted access to Airwire services. In some cases, we may not be able to process your request for correction, updation, or deletion if:

• It is not supported by valid documentation,
• The information is required to be retained under applicable laws or legal obligations,
• The request is technically infeasible (e.g., due to backup systems or infrastructure limitations), or
• It poses a risk to the privacy of other users.

At Airwire, we are committed to safeguarding your personal information collected and processed by us. If you have any feedback or concerns regarding the protection of your personal data, you may contact us at:

Email: consumerprivacy[at]airwire[dot]in
Alternatively, you may direct your privacy-related concerns to our designated Privacy Grievance Officer. The details are as follows:
Grievance Officer Name: Data Protection Officer Contact Email: consumerprivacy[at]airwirebb[dot]in Working Days: Monday to Friday Working Hours: 10:00 AM to 5:00 PM